AT&T says outage caused by a technical error, no signs of cyberattack

AT&T said its Thursday outage that affected thousands of customers nationwide was caused by a technical error, not a cyberattack. 

The outage left many without service and disrupted emergency services in some states. At one point on Thursday, more than 74,000 customers were without service. Full service resumed around 3 p.m. ET.

“Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack,” AT&T said in a statement Thursday evening. “We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve.”

The exact number of AT&T customers affected by the outage has not yet been determined. Downdetector, the online platform that originally detected the early morning outage, counted 1.7
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