President Joe Biden‘s administration is trying to ensure airlines offer automatic cash refunds to passengers and protect consumers, more broadly, from surprise fees, according to Transportation Secretary Pete Buttigieg.
“Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them — without having to ask,” Buttigieg said Wednesday in a statement. “Today’s announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches.”
The Biden administration is attempting to enact the changes through two federal regulations, according to the Department of Transportation. The first rule, finalized Wednesday, requires that airlines fully refund passengers
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