(The Center Square) — A proposed $100 million settlement in the Northern Tier to offer service upgrades and consumer refunds for low-quality phone and internet service may soon move forward.
A panel of administrative judges recommended that the Pennsylvania Public Utility Commission accept the settlement, avoiding litigation and compelling Frontier to invest in its rural infrastructure.
The $100 million settlement should be accepted by the PUC “in its entirety and without modification,” Administrative Law Judges Steven Haas and John Coogan wrote in their initial decision.
Longstanding customer complaints prompted an investigation in January 2023 after state legislations received hundreds of complaints and tired of serving as an unofficial customer service office.
Dozens of locals turned out for a meeting in February to note health concerns and lost business due to Frontier’s spotty service provision. Some went for weeks without any service, ignored by the company.
Haas and Coogan recapped some of the 93 complaints gathered
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