fbpx

Is Customer Service the New Therapy?

When Kate Lacroix was driving alone from Seattle to Vancouver for a funeral, she called AT&T…

A.I. May Not Take Your Job, but It Could Become Your Boss

When Conor Sprouls, a customer service representative in the call center of the insurance giant MetLife…

Rise in Unruly Behavior on Planes Tied to Stress of Flying

Flying has increasingly become a world of the haves and have-nots, starting with purchasing a ticket…